The Jewelry Exchange in 3090 Courthouse Lane

Customer Reviews about The Jewelry Exchange:

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  I have recommended this store to several people. I do see alot of negative reviews ,I can only say that you get what you pay for. There are plenty of designs and diamonds for every budget. I have been very pleased with the service and the quality of the stones The staff is wonderful and very helpful. Joseph couldn't be more helpful to make sure you are satisfied before you walk out the door. After 9 yrs I walked in and was greeted by my name, very impressive! ! I will always do my business here!
  By sue Higgins, July 11, 2017
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  I lost my solitaire diamond out of my wedding set that I had worn for 20 years. I was devastated! My husband and I stopped in at The Jewelry Exchange in Eagan to see what a new diamond would cost. Joseph was fabulous to work with! Very helpful and had a great personality. He was able to assist me in finding a new solitaire for my set and added a little update to it to make it more modern while still keeping my original look which was very important to me. The turn around time in getting my ring back was impressive and I could not be happier with the end product!
  By Heather Forse, June 14, 2017
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  I am only giving a 1 because it won't let me give a 0. Our experience with them was AWFUL. My fiancée purchased my engagement ring last April. He proposed in mid May which is when I started wearing it. It was beautiful! It was a circular halo and I loved it. My fiancee paid good money for this ring and we expected quality. Well....first we had to take it in to them in August because the center stone was loose. Joseph, the manager, argued with me and said it was fine - until I walked over there and he touched it and the diamond spun in the setting. He then told me that not only was that diamond loose but there were 5 loose in the band! They fixed it for me and all was good. Until October....the ring broke into two separate pieces!!! I work behind a desk answering the phone and typing so no strenuous activity. Turns out a diamond fell out which weakened the already thin band. They ended up casting a brand new ring (I had told them that I preferred to exchange for a different setting because I was fearful this could happen again). Got the ring back in November. Now here we are and the band has lost a diamond! I spoke with Joseph and someone at corporate and both were extremely rude. They wouldn't listen to me or my frustration. Joseph kept interrupting me and at one point even stated "I don't design the rings, I don't produce the rings" so therefore you're not responsible for correcting the situation of the ring you sold?! I told them that that they could have their ring back and I wanted a full refund. I was told I "would not get my money back". There would be no refund and after inspecting the ring, they'd just cast another. They are not in the business of doing right by their customers and could have cared less about what I felt or had to say. I got off the phone with them feeling more upset! This "business" is a joke. I do NOT recommend them to anyone. At this point, I would rather throw the ring away than have to wear another one from them or have to deal with them ever again!
  By Corrina Furniss, May 12, 2017
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  The diamond looks nice and told it would appraise for almost double what you pay. Not true. Unfortunately the quality is terrible. Nice staff though. Just promise more than what they deliver.
  By Samantha Sands, April 01, 2017

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